Welcome! If you're reading this you'll have been invited to join one of our commerce content projects – it's great to have you onboard.
The onboarding email you will have received from the Project Manager contains the key information that you need to get started on this project, including the steps you'll now need to take before you can begin working. We ask that you follow these closely and complete them at your earliest convenience.
The following are answers to some questions we're frequently asked by community members when they join a Jellyfish project. Before you ask the Project Manager, please check to see if your question is answered here. It's very likely someone has already asked us!
Platforms and resources
Which resources do I have to look over before I start work?
The content resources are specific to your project and typically include a content brief, webinar, glossary and banned words. All resources will be shared with you in the onboarding email sent to you by the Project Manager.
If any of the project resources you need aren’t ready when the PM onboards you, they will send these to you via Slack or in a separate email. For example, when beginning a new project, we may still be developing the brief or webinar when we onboard you so we will send these to you once they are ready.
Where can I find all the resources for my project?
All resources can be found in the resources tab of the project hub. Please see Understanding the project hub.
What platforms will I be using?
The main platforms we use for production are J+ Scribe and Slack.
J+ Scribe is our proprietary content production platform, please see the J+ Scribe User Guide.
Depending on the project, you may be introduced to other platforms, such as keyword or imagery platforms. If you’re required to work on other platforms, we’ll provide you with the necessary information and training.
How can I access J+ Scribe?
Upon joining your first project, the Project Manager will create your J+ Scribe account using the email address that you signed up to J+ Community with.
If you lose access to your J+ Scribe account, please go to https://scribe.jplus.io/ and follow the forgotten password instructions. Please note, if you don’t receive a forgotten password email, please reach out to the Project Manager immediately so they can resolve this for you as quickly as possible.
What is the J+ Help Center used for?
The J+ Help Center (this site) is designed to support you at every stage of your working journey with Jellyfish. It contains all our FAQs and resources you'll need as a member of our community. To access all the resources you need, you’ll need to log in to the Helpdesk.
Please see How to use the J+ Help Center for more information including how to access all our Helpdesk resources.
Where do I conduct keyword research?
We use different keyword research platforms on our projects depending on client and content requirements. The following are the platforms that we use:
Google Ads/Keyword Planner
Read more about SEO for commerce content creators.
How can I access Semrush/J+ Search?
The Project Manager will give you access to the platform before you are due to start work and will be who you reach out to if you have any access issues. If you haven’t been allocated work, please don’t contact the Project Manager as we'll give you access when required.
Schedules and volume of work
Where can I find the schedule for my market?
You can find the schedules in the project hub, in a tab named after your market if applicable. On some occasions, we may create the schedules in a separate file. However, the link to this file will be shared with you and saved in the resources tab of the project hub.
Please see Understanding the project hub and your schedule for more information.
Where can I find the volume of work?
We’ll share information about the volume of work in the schedule. Please inform the Project Manager as soon as possible if you’re only able to accept a limited volume of work.
Please note, in some instances, we won’t be able to provide details about the volume of work in advance, especially if the work is ad hoc, but we always aim to give as much notice as we can.
Where should I mark my availability?
The majority of projects will have an availability tracker, either in its own tab in the project hub or underneath the schedule. There is also a team info tab where you can record any specific dates that you are unable to work. If you cannot find these, please inform the Project Manager of dates you are unavailable.
Read Updating us on your availability for more details.
Are deadlines flexible?
The flexibility of deadlines will depend on the client and the impact that this will have on client delivery. It’s vital that you deliver by the deadline that you’re given on J+ Scribe.
However, if you need more time, please reach out to the Project Manager who will be able to determine whether the deadline can be extended or if the deliverables need to be reassigned. Please note, if you complete half of the work on the deliverable but we then have to reassign it, this will affect your payment for the deliverable.
Who will I be working with?
Please see The in-house team for more information. You’ll also likely collaborate with other content creators such as copywriters, translators and copy editors and will be introduced to them via Slack.
Who do I contact with a query?
If the query is related to the project, please reach out to the Project Manager. If the query isn’t related to the project, e.g. queries such as payment processes, job applications, technical bugs etc, please contact [email protected] and the best placed person will assist.
What is your payment process?
We have two payment processes. The process that applies to you depends on the project that you're working on. This will be clearly stated in the job description on the job page in J+ Community and linked in the project hub.
How does project training work?
To complete project training, you’ll attend a training webinar and work on training assignments.
Make sure to read What is project training? for details about the training process including what happens when you pass or fail training.
How do I start working on a deliverable on J+ Scribe?
Login to J+Scribe and accept the assignment. Please see the J+ Scribe User Guide for more details.
If the deliverable isn’t currently at your stage in the workflow, you won’t be able to work on it yet. You’ll be able to see what stage it’s at by looking on the right hand side of the screen and clicking on the deliverable panel.
How do I know when amends are requested?
If you are working on J+ Scribe, you’ll receive an automated email from the platform to notify you that amends have been requested and you may also receive a Slack message or email from the Project Manager.
Take a look at What are amends?
I don’t understand the feedback given to me on my assignment, what should I do?
If you’re unsure about the feedback that you’ve received, please reach out to the Content Manager. Please do not re-submit the deliverable without addressing the feedback.
I can't meet the deadline, what should I do?
If you cannot meet the deadline for future work, please mark yourself as unavailable in the project hub. If this is not an option, please inform the Project Manager.
If you can no longer meet a deadline in the middle of a project, please let the Project Manager know immediately, so that they can reassign the work.
What is creator grading?
All content creators will be graded on two components across every project:
Take a look at What is creator grading for more details.
What do I do if I want to leave a project?
Please contact the Project Manager and let them know that you would like to leave a project and why.
Please refer to What should I do if I want to leave a project for more information.